Microsoft`s Font Foibles
PC Magazine , February, 2004 by Sebastian Rupley
Microsoft is facing some questions about political correctness and fonts this
week following the release of a critical Windows update that also happens to include
a font removal tool.
At issue is Microsoft`s decision to remove two swastikas and the Star of David
from its Bookshelf Symbol 7 font. Microsoft officials characterized the presence
of the swastikas as "an unintentional oversight." The company has confirmed that
some users became upset at the presence of the swastikas.
The Bookshelf Symbol 7 font removal tool is available online and is part of a
critical update to Windows which went out this week. The explanation for posting
the tool says "this font has been found to contain unacceptable symbols." The removal
tool specifically removes the Bssym7.ttf font that is included in Microsoft Office
2003.
Microsoft also released an open letter explaining its decision to release the
font removal tool, which says the impetus was the presence of "two swastikas" within
the font set, and implies that some users had become upset. The statement came on
Thursday from senior vice president of Microsoft Office, Steven Sinofsky, and the
text is as follows: "Microsoft has learned of a mistake in the Bookshelf Symbol
7 font included in the Microsoft Office System client applications. Due to an unintentional
oversight, we failed to identify, prior to the release, the presence of two swastikas
within the font. We apologize for this and for any offense caused. Microsoft is
taking immediate measures to remedy the issue for all customers.
Microsoft has released a utility today for worldwide download that removes the
font. Again, we apologize to those who have been offended or upset. We continue
to work to improve our processes in order to prevent this type of error in the future."
PC Magazine staffers ran a standard "diff" check on the Bookshelf Symbol 7 font
pack, using Microsoft Word, before and after installing the update from Microsoft
and found that in addition to the removal of the swastikas from the font set, the
Star of David had also been removed.
Microsoft Office product manager Simon Marks also confirmed in a Thursday interview
with PC Magazine that the Star of David was removed from the font set because, he
says, the physical proximity of the Star of David to the swastikas in the font set
upset some users. "If you went in a font tool to look at how the font was laid out”a
character map”the Star of David was within one or two characters of the swastikas,"
he says. "We already ship the Star of David within other fonts we make available
so we didn`t want to cause any more potential offense." Marks also added that there
are international issues of legality regarding the use of Nazi symbols. "We`re a
multi-national company and there are countries where Nazi and neo-Nazi symbology
is illegal, so we need to be aware of that," he said.
There`s already hubbub on the Web about the original inclusion of the swastikas,
and Microsoft`s policy of removing them. At book author John Walkenbach`s J-Walk
Web log, participants sought to point out the different uses of the swastikas in
different cultures. One posted a partial screen shot of a Tokyo map showing reversed
swastikas that are used to denote the location of Buddhist temples. The poster also
explained, "Swastika means Buddhist Temples and Buddha`s teaching at Asia, Japan,"
and adds that "Nazis abused "Reversed Spin" Swastika`s meaning." Prior to the rise
of Nazism in Germany, the swastika actually had benign religious significance in
Japan. PC Magazine staffers who did the lookup with Microsoft Word also tracked
down references to a form of swastika which means God of Knowledge in Hinduism.
Microsoft`s Marks maintains that many users were upset about the swastikas. "I
received several phone calls myself from customers who were upset and they made
it clear in no uncertain terms that they disliked having that font on their computers,"
he said.
Discuss this article in the forums.
Copyright 2004 Ziff Davis Media Inc. All Rights Reserved. Originally appearing
in PC Magazine.
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